Click & Collect Information

Pick up your order from our Otley store


You can choose to Click & Collect your order from our Smoke-King Tobacconist store (Google Maps), inside our Barber & Bennett Wines & Spirits store in Otley, near Leeds. Open six days a week, ordering is easy, and collection is completely FREE.

Opening Hours: Monday to Friday 9am-5pm, and Saturday 11am-3pm

Collection from: Barber & Bennett Wines & Spirits, Unit E2 Otley Mills, Ilkley Road, Otley, LS21 3EE

 

How Click & Collect Works

 

Step 1 - Order Online

At the checkout select the Click & Collect option. Opening Hours: Monday to Friday 9am-5pm, and Saturday 11am-3pm

Step 2 - Park Up

When you arrive, take a free parking space and pop into our shop - it's called Barber & Bennett.

Step 3 - Receive Order

Pop to the shop counter and let us know your name and the order number.

How can I find you?

We’re located on Otley Mills Business Park in Otley. Our address is:

Unit E2 Otley Mills, Ilkley Road, Otley, LS21 3EE

Our postcode is relatively new, so you may not find it in your sat-nav just yet. We recommend that you use Google Maps for Directions.

If you’re unable to find us simply give us a call on +44 7427 154116 and we’ll direct you.
 

How do I know if an item is available for Order & Collect?

All our in-stock products are available for collection. The product page will show a green banner informing you of Order & Collect availability.

What time can I pick up my Order & Collect?

Orders can be collected Monday to Friday 09:00am until 5:00pm and Saturday 11.00 until 03.00pm If you have a special request, please let us know, and we’ll do our best accommodate.

How will I know when my order is ready for collection?

You’ll receive an email from us to let you know when your order is ready for collection. This email will contain your order number, our address and collection instructions.

What do I do when I arrive to collect my order?

Park up in a free parking space and head on into our Barber & Bennett store.

How can I return my Order & Collect order?

If you’re returning your order in person, please telephone ahead on +44 7427 154116 so that our team know to expect you.

You can also pop your items in the post, at a cost to you: Our address is:


Greens Holdings UK Limited, Unit E2 Otley Mills
Ilkley Road
Otley, LS21 3EE

Please ensure you include your order number so your refund can be processed promptly.