About Age Verification

When you place an order online containing tobacco products we are required to verify that you are 18 years or older. The law applies to all sales of age-restricted products, both in shops and when shopping online.

Age Verification in Just 3 Steps

We’ve spent a lot of time creating an Age Verification system that’s secure and simple to use. Age verification is as easy as 1-2-3:

1. Place your order as normal through our website – you don’t need to create an account.

2. When we receive your order for the first time we’ll send a request for you to verify your age. This can be done via your mobile or computer. Simply upload a valid Identity Document.

3. We’ll automatically get a notification and we’ll approve your account – you’ll receive an email once complete (usually within the hour!)

Things to know when uploading ID

  • Your ID must match the name of the account holder
  • Full name and date of birth must be visible
  • All future orders will be despatched automatically and without delay

What types of ID are accepted?

We accept a range of ID, as long as it contains your date of birth and full name. Government ID issued under the PASS scheme are also valid. You can cover up your personal details (including photo) as long as your full name and date of birth is clearly visible.

Do you accept Credit Card as verification?

We don’t accept credit cards as verification as these can be easily misused by another person, and because some types of credit card can be issued to those who are under 18.

How do you store my personal information?

To avoid your personal documents being sent over insecure email they are uploaded to our encrypted data storage. Only our Compliance team have the ability to view your documents for up to 7 days before they are automatically erased. Your documents are not stored on the devices of our Compliance and Customer Services teams to reduce the handling of your personal information.

Is this GDPR compliant?

Yes. We take extra steps to ensure the security and integrity of your personal information. The processing of your information is done under Article 6.c ((c) processing is necessary for compliance with a legal obligation to which the controller is subject;) – where we are legally required to verify your age as a condition of sale for restricted products.

What if I can’t upload ID?

Please give the team a call on +44 7427 154116 who will be happy to help. Please have your order number to hand.